Support / Notturno
A human, by hand
How to reach us.
Most things happen through the concierge inside the app — a room swap, a driver, a restaurant change at the last minute. For anything that lives outside the app, or you'd rather speak to a person, write to contact@notturno.com. We read every message by hand.
Inside the app
The concierge
contact@notturno.com
Press & partners
By appointment
FAQ
Common questions
I'm on a trip and something has gone wrong.
Open the app and ask the concierge. Voice or text — Ocean is on call around the clock and can swap a reservation, request a driver, or escalate to a human at Notturno when the situation needs one. Mid-trip is exactly what the concierge was built for.
I haven't booked yet — I have a question.
Write to contact@notturno.com. Pre-booking enquiries are read inside two working days, usually faster.
How do I close my account?
From the bottom of your Profile in the app, tap Close my account. We delete your live profile, photo, documents, and active conversations immediately. A locked-down archive of your records is retained for the statutory tax / refund window — see Privacy for details.
Where are my receipts?
Every trip closes with a single end-of-journey receipt emailed to the address on your profile and held inside your trip detail. Mid-trip price deltas (a room upgrade, a swap) write a line into the trip ledger the moment they happen, so the total never moves under you. If a receipt is missing, forward the booking confirmation to contact@notturno.com and we'll resend.
Refunds and cancellations.
The cancellation window is whatever the partner sets — we show it before you confirm. Refunds, where available, run back to the card you paid on and can take a few days to clear. If you need to cancel outside the window, ask the concierge — we'll talk to the partner on your behalf and do what we reasonably can.
I'm a partner.
Partner sign-in is at /login. Onboarding, dashboard, and settlement questions go to contact@notturno.com — your account manager will pick it up.